Role Overview: We are seeking a highly skilled Azure Infrastructure Support Specialist at the L2/L3 level. The role involves managing, troubleshooting, and optimizing Azure Cloud Infrastructure, ensuring high availability and seamless performance of critical business applications hosted on Azure.

Key Responsibilities:

• Provide advanced (L2/L3) technical support for Azure Infrastructure, ensuring incident resolution within agreed SLAs.

• Troubleshoot complex network, security, and infrastructure issues, performing root-cause analysis using Azure Monitor, Log Analytics, and machine learning-based anomaly detection.

• Manage Azure subscription administration, resource groups, DNS management, and Azure governance policies.

• Configure, support, and maintain Azure network components including Express Route, V-NET, Bastion Host, Application Gateway with WAF, NSGs, Private Endpoints, Firewall, and Azure DDoS Protection.

• Monitor, manage, and optimize Azure Virtual Machines, Storage Accounts, Azure Backup, and Azure App Services.

• Implement and maintain Infrastructure as Code (IaC) solutions using Terraform or ARM templates.

• Drive automated remediation of common infrastructure issues using Azure Automation and AI-driven processes.

• Proactively perform performance tuning, load testing, and continuous optimization of Azure resources.

• Ensure compliance with security policies, performing regular audits, compliance reporting, and enforcing best practices in cloud security.

• Manage backup, disaster recovery planning, and support Azure Backup solutions.

• Coordinate closely with Microsoft Support and internal teams for troubleshooting and issue escalation.

• Maintain accurate documentation of infrastructure configurations, issue resolutions, and operational procedures.

• Conduct OS upgrades and implement necessary patches for infrastructure components.

• Provide billing support and undertake regular cost optimization exercises to ensure efficient usage of cloud resources.

Skills and Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.

• Minimum of 5+ years in cloud infrastructure support, with at least 3 years focused on Azure environments at L2/L3 levels.

• In-depth knowledge of Azure infrastructure components including VMs, App Services, Storage, Networks, and Security tools.

• Experience with Azure Monitor, Log Analytics, and security management tools.

• Proficient with Infrastructure as Code tools such as Terraform or ARM templates.

• Hands-on experience with scripting and automation (PowerShell, Python, Azure Automation).

• Familiarity with databases and storage management (SQL, MySQL, Redis, etc.).

• Proven track record of handling infrastructure escalations and root-cause analysis.

• Azure certifications (e.g., Azure Administrator Associate, Azure Solutions Architect Expert) are strongly preferred.

Personal Attributes:

• Strong analytical and troubleshooting skills.

• Excellent communication and interpersonal abilities.

• Ability to effectively coordinate with multiple stakeholders.

• Proactive and self-driven, with a keen focus on customer satisfaction.

• Ability to manage multiple tasks effectively under pressure.

Work Hours and Availability:

• Available for on-call support and flexible to handle support during and after office hours as required.

Reporting:

• Regularly submit detailed monthly reports on issue resolution and service reviews.

• Work closely with the Service Delivery Manager to ensure timely resolution and escalation of critical issues.