[Only Native Arabic Speakers to Apply}

Job Role Summary 

We are seeking a professional and friendly Receptionist join our team our client. Our client is one of the leading system integrator operating at various countries. As the first point of contact for visitors and clients, you will play a key role in delivering exceptional customer service while supporting the office’s administrative needs. The Receptionist will also be responsible for daily and monthly reporting tasks, ensuring smooth operations and efficient communication across departments.

Roles and Responsibilities

Front Desk Management

• Greet and welcome visitors, clients, and employees in a professional and courteous manner

• Direct visitors to the appropriate department or individual

• Ensure the reception area is clean, organized, and presentable at all times

Phone & Communication

• Answer, screen, and direct incoming phone calls, take messages, and relay information to the appropriate team members

• Maintain clear and professional communication both internally and externally

Daily Reporting

• Maintain an accurate daily log of all visitors, clients, and deliveries

• Track and report on phone call volume, including missed calls and follow-ups

• Record and distribute incoming mail/packages, ensuring timely delivery to staff

• Provide daily updates to the Office Manager or relevant department on the status of office tasks (e.g., supply levels, cleaning needs, equipment issues)

• Report any office-related incidents or emergencies (e.g., safety hazards, maintenance issues) to the appropriate team

Monthly Reporting

• Track office supply usage and prepare a monthly inventory report, noting items that need to be reordered

• Report on overall reception efficiency, such as response times to phone calls and visitor check-ins

• Document any ongoing or completed maintenance requests for the office

• Track and report the status of CCTV systems

• Monitor and report on access to restricted or sensitive areas

Access Issuance

• Issue office access cards for employees and visitors

• Manage gate pass access for clients and visitors

Mail and Deliveries

• Receive, sort, and distribute incoming mail, packages, and deliveries to the appropriate departments

• Manage outgoing mail and courier services as needed

Emergency and Safety Response

• Serve as the first point of contact in emergency situations, providing assistance and directing staff and visitors to safety as necessary

Competences, Skills, Experience

• Proven experience as a receptionist, front office representative, or in a customer service role

• Strong organizational skills and attention to detail

• Excellent phone etiquette and communication skills (both written and verbal)

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) or similar office software

• Ability to handle multiple tasks in a fast-paced environment while maintaining professionalism

• Friendly and approachable demeanor with a strong customer service orientation

• Ability to produce detailed reports and maintain accurate records

Education, Academic Qualification, Certifications

• High school diploma or equivalent (Associate’s degree or higher preferred)

Language and Other Selection Criteria

• Native Proficiency in Arabic and Expert Use of English (verbal and written) required

• Working Conditions: Full-time position, Sunday to Thursday, 9:00 AM - 6:00 PM

• Occasional overtime may be required