Role Summary
Talent Leaders LLC has been exclusively mandated to recruit a Customer Service Representative on behalf of a prestigious Government entity in Qatar. We are looking for a bilingual professional with a strong background in customer service, fluent in both English and Arabic, who is currently based in Qatar and can join immediately.

Key Responsibilities

• Handle inbound and outbound customer interactions in a courteous, professional, and timely manner (in both English and Arabic).
• Manage and resolve customer complaints by providing appropriate solutions and alternatives.
• Maintain accurate records of customer interactions, transactions, and feedback.
• Escalate unresolved issues to the appropriate departments as needed.
• Ensure customer satisfaction and provide professional client support at all times.
• Coordinate internally with relevant departments to follow up on customer cases.
• Contribute to continuous improvement of customer service procedures and standards.

Required Qualifications & Skills

• Minimum of 3 years’ experience in a customer service role, preferably in a government, telecom, or service-sector environment.
• Bilingual proficiency in English and Arabic (verbal and written) is mandatory.
• Must be locally available in Qatar with a valid QID.
• Must be able to join immediately.
• Strong computer literacy and familiarity with Microsoft Office and CRM tools.
• Excellent communication and interpersonal skills.
• Ability to stay calm under pressure and manage high volumes of inquiries effectively.
• A customer-centric mindset with high attention to detail.