Position Title: Technical Engineer
Location: Doha, Qatar
Job Type: Full-Time
Experience Required: Proven experience in technical support, endpoint management, and user support across multiple systems
Certifications Preferred: Microsoft MCP, CompTIA A+, CompTIA N+, Azure Fundamentals, M365 Administration or equivalent

Job Summary:
We are hiring skilled Technical Engineers to support daily IT operations and end-user services across multiple locations. The role involves providing Layer 1 and Layer 2 technical support for endpoints, network troubleshooting, asset documentation, and ensuring endpoint security and compliance. The ideal candidate will be experienced in supporting a hybrid environment with a range of operating systems, software, and IoT devices.

Key Responsibilities:

• Provide Layer 1 and Layer 2 technical support for users and endpoints

• Troubleshoot and resolve network-related issues

• Log incidents and service requests using the internal ServiceDesk system

• Support users in securing and backing up their data

• Record and maintain endpoint assets such as computers, IP phones, laptops, and printers in the asset management system

• Ensure all endpoints have up-to-date patches and security software installed

• Set up and troubleshoot IoT devices used in fleet operations

• Identify and report abnormal user or endpoint behavior, including potential security threats

• Create and maintain technical documentation and knowledgebase articles (guides, configurations, and instructions)

• Apply and enforce endpoint security measures across all user devices

• Assist with installation and setup of various software applications across platforms

• Educate and guide users on new applications and IT tools

Technical Skills and Experience:

• Strong troubleshooting and root cause analysis skills

• Experience with various operating systems for computers, mobile devices, and terminals

• Ability to install and configure software and applications

• Familiarity with endpoint security and handling cybersecurity threats

• Hands-on experience with IoT devices and CCTV systems

• Capacity to work effectively across remote and headquarters locations in a distributed environment

• Comfortable supporting Microsoft 365 applications (Outlook, Excel, Word) and third-party tools

Soft Skills:

• Excellent problem-solving and communication skills

• Ability to work independently and as part of a technical support team

• Willingness to continuously learn and teach new technologies to end-users

• Organized with good documentation and reporting habits

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