Position Title: WPS Senior Engineer
Location: Qatar
Availability: Locally available candidates preferred
Job Summary
The WPS Senior Engineer is responsible for delivering technical expertise and support for workplace technology solutions. This includes overseeing the design, implementation, and maintenance of office infrastructure, troubleshooting technical issues, and optimizing workplace systems. The role ensures adherence to service level agreements (SLAs), internal compliance policies, audit standards, and IT security requirements.
Key Responsibilities
Administrative Responsibilities
Follow all relevant policies, processes, and standard operating procedures to ensure consistent and controlled work practices
Support knowledge transfer to junior staff by mentoring and sharing job-specific expertise
Functional Responsibilities
Provide senior-level technical support and ensure effective end-user service delivery while meeting SLA targets and audit requirements
Install, configure, and maintain desktops, laptops, printers, and mobile devices, ensuring compliance with internal security standards
Collaborate with internal teams to resolve complex technical issues and ensure alignment with IT governance and continuity protocols
Manage and resolve incident and service request backlogs in a timely manner
Support the rollout of workplace technologies, including software updates, patches, and system upgrades
Develop and maintain technical documentation such as SOPs, user guides, and knowledge base articles
Lead or contribute to hardware refresh projects, enterprise deployments, and configuration rollouts
Monitor industry trends and recommend modern technology solutions to improve end-user productivity
Mentor junior engineers and contribute to their development in both technical and compliance-related aspects
Support asset tracking, compliance documentation, and audit readiness activities
Promote adherence to ISO and ITIL-aligned procedures among team members
Job Requirements
Academic Qualifications
Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field
Experience
Minimum of 4 to 5 years of hands-on experience in onsite IT support or desktop engineering
Technical Skills and Competencies
Strong knowledge of computer hardware, software, operating systems, and networks
Proven skills in troubleshooting desktops, laptops, printers, and peripheral devices
Familiarity with TCP/IP, DNS, DHCP, VPN, and related network protocols
Sound understanding of cybersecurity principles and data protection practices
Experience using tools such as Microsoft SCCM, Intune, and third-party patch management systems
Excellent interpersonal and communication skills for end-user engagement
Ability to document support tickets and maintain accurate technical records
Strong time management and prioritization skills to meet service targets
Willingness to learn and adapt to new IT trends and workplace technologies
Effective team collaboration across technical and operational units
Proficiency in remote support tools and practices
Relevant certifications such as CompTIA A+, MCDST, or Microsoft Certified preferred
Experience supporting mobile devices and Active Sync
Familiarity with ITSM tools such as HP/Microfocus Service Manager is an advantage
Internal Stakeholders
Service Delivery Teams
IT Operations Teams
External Stakeholders
End Users and Clients
Health, Security, Safety, and Environmental Compliance
Ensure compliance with internal HSE standards and promote safe, secure, and environmentally responsible work practices
Other Duties
Perform additional tasks or duties as assigned by management