Admission Consultant (Learning & Development Function)
Doha, Qatar
About the Role Talent Leaders LLC is seeking motivated and detail-oriented Admission Consultants to support an outsourced admission office project for a confidential national institution in Qatar. The institution runs prestigious national leadership development programs and requires professional support throughout its annual registration and selection cycle.
As an Admission Consultant, you will be embedded on-site and will play a key role in managing applicant enquiries, reviewing applications, supporting the selection process, and producing reports. This is an excellent opportunity for professionals passionate about public service, education, and delivering a positive candidate experience. The admission consultant will provide support in
Registration preparation, applicant enquiries, application review and processing.
Selection process support including scheduling, cancellations, follow-ups, and results enquiries.
Continuation of selection support and final reporting.
KEY RESPONSIBILITIES
Registration Preparation
Study and internalize program documentation, admission criteria, timelines, and FAQ materials
Apply the approved protocol for responding to calls and emails from prospective applicants
Complete training on the client's Learning Management System (LMS)
Maintain and update a shared call log sheet with the admission team
Application Management
Respond to inbound phone and email enquiries professionally and within agreed timeframes
Assist walk-in applicants with navigating the registration process
Review submitted applications based on the institution's admission criteria
Follow up with applicants to request missing or non-compliant documents
Submit qualified applications to the internal team for further review
Maintain a live tracking sheet covering application status, rejection reasons, and progress metrics
Escalate applications with special circumstances to the relevant team with documentation
Selection Process Support
Operate the admission office throughout the selection period
Manage candidate scheduling, rescheduling, and cancellations
Follow up with applicants regarding next steps and results as directed
Answer calls related to application status and selection outcomes
Reporting and Closure
Submit a final tracking sheet with commentary and justifications at the end of each phase
Submit a comprehensive call log at the end of the engagement
Prepare an executive summary report covering registration statistics, trends, and analysis
QUALIFICATIONS AND REQUIREMENTS
Education Bachelor's degree in any discipline. A background in Education, Business, Human Resources, or Public Administration is an advantage.
Experience 1 to 3 years of experience in admissions, student services, customer service, or a related client-facing role.
Language Fluency in both Arabic and English, spoken and written, is mandatory.
Technical Skills Proficiency in Microsoft Office applications including Word, Excel, and Outlook. Experience with Learning Management Systems or CRM platforms is an advantage.
Other Requirements
Must be based in Qatar with a valid Qatar ID
Must be willing to sign a Non-Disclosure Agreement (NDA) prior to commencement
Flexibility to work at alternate venues during the selection phase as assigned
REQUIRED COMPETENCIES
Core Competencies
Communication Skills – Clear and professional communication in both Arabic and English
Customer Focus – Genuine commitment to a positive applicant experience
Attention to Detail – Accurate review of applications and documents
Bilingual Proficiency – Real-time fluency in Arabic and English
Integrity and Confidentiality – Respectful handling of sensitive applicant data
Operational Competencies
Organizational Skills – Ability to manage multiple tasks and meet deadlines
Process Adherence – Consistent follow-through on established protocols
Digital Proficiency – Comfort with digital tools and ability to learn new systems quickly
Reporting and Documentation – Ability to produce clear and professional reports
Problem Solving – Identifying and resolving or escalating issues appropriately
Behavioural Competencies
Professionalism – Composure and positive representation under pressure
Teamwork and Collaboration – Effective cooperation with internal and external teams
Adaptability – Flexibility in response to changing priorities and environments
Initiative – Proactive ownership of tasks without constant supervision